Binhex Cloud | Privacy Policy

Basic Data Protection Information

Data Controller: BINHEX SYSTEMS SOLUTIONS S.L.

Purpose: To respond to requests made through the website and to manage our private user area.

Legal Basis: Consent of the data subject and the performance of a pre-contractual agreement or contract.

Recipients: Technology and artificial intelligence providers acting as data processors, which may involve an international data transfer safeguarded under GDPR guarantees. Beyond this, data is not disclosed to third parties except where required by law.

Rights: You may exercise your rights of access, rectification, erasure, and objection; restriction of processing; data portability; and the right not to be subject to automated individual decision-making.

Additional Information: You can find additional information on data protection on our website.

BINHEX SYSTEMS SOLUTIONS S.L., hereinafter, undertakes to comply with the legislation in force at all times regarding the processing of personal data. Through the following privacy policy, BINHEX SYSTEMS SOLUTIONS S.L., in accordance with the requirements set forth in the GDPR, informs users of:

1. Who is responsible for processing your data?

The entity responsible for processing your data is BINHEX SYSTEMS SOLUTIONS S.L.:

Identity: BINHEX SYSTEMS SOLUTIONS S.L. — B76697614

Address: Calle Subida al Mayorazgo 13, 2nd Floor, Office 15, 38110 — Santa Cruz de Tenerife

Phone: 822 179 267

Website: www.binhex.cloud

Email: info@binhex.cloud

BINHEX SYSTEMS SOLUTIONS S.L. informs users that the data you provide while browsing our website, the contact form, or by sending emails, will be processed by BINHEX SYSTEMS SOLUTIONS S.L., and that such processing is recorded in the Register of Processing Activities maintained by BINHEX SYSTEMS SOLUTIONS S.L. in accordance with the provisions of the GDPR.

2. What is your personal data used for?

At www.binhex.cloud, when you accept our privacy policy, you authorize us to use and process the personal data you provide for the following purposes:

• To send you the information and provide you with the services you request through the various forms available on our website.

• Occasionally, BINHEX SYSTEMS SOLUTIONS S.L. may use your personal data to send you notifications via email. These notifications will be sent to inform you of changes to our services or products, or to our policies and legal terms and conditions.

• Managing users of our blog.

www.binhex.cloud also collects information from website users that is not provided directly by them through cookies and DARD devices.

www.binhex.cloud will at all times endeavor to establish appropriate mechanisms to obtain the User’s consent for the installation of cookies that require it. When a user accesses our website, a pop-up appears informing them of the existence of cookies and stating that if they continue browsing our site, they are giving their consent to the installation of cookies. Accepting the installation of cookies implies consent to the storage of the IP address in www.binhex.cloud’s records, along with the date of acceptance, for a period of one year, for the purpose of demonstrating the consent given. You can find more information in our “Cookie Policy.”

When users interact with our artificial intelligence assistants—“Emma,” the ERP platform’s primary co-pilot, and “George,” the website’s chat assistant—their data and inquiries are processed by an AI system to provide automated responses and, when appropriate, to forward the inquiry to a human agent. These interactions do not result in decisions with legal or significant effects on the user without human intervention.

3. What is the legal basis for the processing of your data?

The legal basis for the processing of your data by BINHEX SYSTEMS SOLUTIONS S.L. is based on:

• The performance of a pre-contractual agreement or contract to send you information and provide the service requested through the contact form, as well as access to the customer portal; this would not be possible otherwise.

When processing relies on artificial intelligence systems, the legal basis remains the performance of the contract or pre-contract, or Binhex’s legitimate interest in efficiently handling inquiries, as applicable, with human oversight available in all cases.

4. How long do we retain your data?

The data used to send you the information or provide the service you request through the various forms available on our website will be retained for as long as the contractual relationship remains in effect, and, once it has ended, for the duration of the statutory limitation period.

Regarding the retention period for cookies, you can find more information on our website in the “Cookie Policy” section.

5. What types of data do we process about our users?

BINHEX SYSTEMS SOLUTIONS S.L. processes the following categories of data:

a) Data from users who fill out any of the available forms:

• Identifying information: first and last names, email address.
• Data related to the request.

b) Data from users who access the private area of our platform:

• Identifying information: first and last names, mailing address and email address, phone number, billing address.

c) Data from users who browse our website: data provided by cookies.

Only individuals 16 years of age or older may provide information through our website. If you are under this age, you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and accuracy of all data provided to BINHEX SYSTEMS SOLUTIONS S.L. and declares that they are at least 16 years old; the User shall be solely responsible for any false or inaccurate statements made.

Personal data processed by BINHEX SYSTEMS SOLUTIONS S.L. may be mandatory or voluntary.

Voluntary information is that which the user is not required to provide in order to contact us.

Fields marked with an asterisk (*) or the word “required” on our forms must be completed; failure to provide this information will make it impossible for us to provide the service or respond to your request.

If you provide us with data regarding third parties, you represent that you have obtained their consent and agree to convey to them the information we provide in this clause, thereby releasing BINHEX SYSTEMS SOLUTIONS S.L. from any liability. However, BINHEX SYSTEMS SOLUTIONS S.L. may conduct verifications to confirm that the third party has been informed, taking the due diligence measures established in data protection regulations.

6. To whom will your data be disclosed?

Your data may be shared with technology providers that render services to BINHEX SYSTEMS SOLUTIONS S.L., including artificial intelligence service providers used by our virtual assistants "Emma" and "George", acting in all cases as data processors under contract. Where such processing involves an international data transfer outside the European Economic Area, it will be carried out under the safeguards provided for by the GDPR (standard contractual clauses, an adequacy decision, or an equivalent mechanism). Outside these cases, data will not be disclosed to third parties except where required by law.

7. What are your rights, and how can you exercise them?

You may exercise the following rights with BINHEX SYSTEMS SOLUTIONS S.L.:

1. Access your personal data.

2. Correct it when it is inaccurate or incomplete.

3. Request the erasure or deletion of the data when, among other reasons, it is no longer necessary for the purposes for which it was collected.

4. To object to the processing of your data.

5. To request the restriction of the processing of your data when any of the conditions set forth in the regulations apply.

6. To request the portability of your data in the cases provided for in the regulations.

7. To prevent being subject to automated decision-making.

8. To revoke any consent you have given.

To exercise their rights, users must submit a written request specifying the right they wish to exercise, along with documentation verifying their identity and postal or email address for notification purposes. This request may be submitted either by mail to: BINHEX SYSTEMS SOLUTIONS S.L., Calle subida al Mayorazgo 13, 2nd Floor, Office 15, 38110 — Santa Cruz de Tenerife, or via email to the following address: info@binhex.cloud.

BINHEX SYSTEMS SOLUTIONS S.L. must respond to the request to exercise rights within one month of receiving the request. This period may be extended by an additional two months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month of receiving the request, indicating the reasons for the delay.

Likewise, data subjects have the right to file a complaint with the competent supervisory authority (Spanish Data Protection Agency) if they believe that BINHEX SYSTEMS SOLUTIONS S.L. has violated the rights granted to them under data protection regulations at www.agpd.es

8. Is my data secure?

BINHEX SYSTEMS SOLUTIONS S.L. has a current contract with the hosting company OVH HISPANO S.L. for the hosting of its website. It is a European company and uses the latest security systems.

BINHEX SYSTEMS SOLUTIONS S.L. guarantees that it will take the necessary measures to ensure the confidential handling of your data, given its sensitive nature.

BINHEX SYSTEMS SOLUTIONS S.L. undertakes to keep such data confidential, treating it with the utmost discretion, and declares that it has implemented in its information system the security policies corresponding to the type of data handled, in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

9. Do you need an account and/or password?

Users can access the “Customer Login” section using a username and password provided by BINHEX SYSTEMS SOLUTIONS S.L. It is the user’s responsibility to maintain the confidentiality of their account information, including their password, as well as to be accountable for each and every activity that takes place through their account.

The user is obligated to immediately notify BINHEX SYSTEMS SOLUTIONS S.L. in the event of any unauthorized use of their account or password, or if any security-related issues arise, by sending an email to info@binhex.cloud.

10. Links to Other Websites

If you choose to leave our website via links to other websites not owned by our company, BINHEX SYSTEMS SOLUTIONS S.L. is not responsible for the privacy policies of those websites or for any cookies they may store on your computer.

Version: 3.0

Date: October 2, 2026