ERP Technical Support: What’s the Best Option for Your Business?

Support is a fundamental part of any business technology solution. In the Odoo ecosystem, there are different approaches to providing user support—from community-driven solutions to high-level personalized services. In this article, we explore the three most common types of support, their advantages and disadvantages, and when each one makes the most sense.

Community support is at the heart of the open-source world. It’s based on collaboration between users, developers, and companies who share solutions, questions, and experiences. In the case of Odoo, discussion forums are a valuable source of knowledge. We particularly recommend:

👉 Foro oficial de Odoo — Mantenido por Odoo S.A., con participación de usuarios de todo el mundo.

👉 Foro de AEOdoo 👉 AEOdoo Forum — A Spanish-language discussion space managed by the Spanish Odoo Association.

Great stories are for everyone, even when they’re written for just one person. If you try to write with a broad, general audience in mind, your story will sound fake and lack emotion. No one will care. Write for one person. If it’s genuine for that one, it’s genuine for the rest.

Binhex Cloud provides automated support through an AI Agent integrated into the system. This agent can check whether a support team member is available to connect you directly. If no one is available, it will automatically create a ticket for follow-up. In addition, it can:

• Automatically generate tickets when no answer is found.
• Answer frequently asked questions using the knowledge base.
• Provide support via live chat, WhatsApp, and Email.
• Automatically escalate to a human agent if necessary.
• Send real-time notifications about ticket status.
• Dynamically update the knowledge base based on received feedback.

🔗 More info: AI Support

For companies that require personalized attention and fast resolution of critical issues, Binhex Cloud offers premium support with dedicated functional, technical, and development teams.

🔗 More info: Functional and technical support

With Binhex Cloud, you can access this wealth of shared experience to solve problems, get advice, and learn. The community helps maintain the platform's strength and adaptability, offering a level of support that constantly evolves and grows thanks to the contribution of thousands of participants worldwide.