Artificial Intelligence Agent for Support
Answers frequently asked questions, generates tickets, and integrates seamlessly with Odoo to provide continuous and efficient support.
Key capabilities:
What your AI Agent can do
Automatically generates tickets in Odoo Helpdesk when no answer is found.
Answers frequently asked questions with accurate information from the integrated knowledge base.
Live chat from the website and in the Odoo Discuss app.
Auditable conversation history for effective tracking.
Additional features:
What you get by implementing the agent
Communication channels: WhatsApp and Email.
Automatic escalation to human agents when necessary.
Real-time notifications about ticket status.
Dynamic knowledge base updates based on positive feedback.
Customize your Support Agent with an Expert
Adapt the AI to your company's needs with the help of a specialist. We configure responses, integrations, and workflows to optimize customer support.
Optimize time and improve your customers' experience.
Seamless integration with Odoo and the Helpdesk app.
Personalized support for a precise fit.
No, it automates repetitive inquiries and creates tickets, but human agents step in when necessary.
It connects via API and synchronizes data in real time with your Helpdesk application in Odoo.
Yes, you can configure the knowledge base and FAQs from Binhex Cloud.
Connect the AI Agent with Applications
Human Resources
Manage support tickets with automation and efficient tracking.
Purchasing
Control stock in real time with traceability and warehouse management.
Logistics
Optimize supplier orders with cost analysis and automatic replenishment.
Immediate Integration: Connects directly with Helpdesk and Discuss.
Las actualizaciones en Odoo se reflejan en tiempo real para un soporte siempre al día.
Smart integration with Helpdesk
Our support agent not only initiates the customer service process but also automatically escalates tickets to a human agent if no clear answer is found. Additionally, it can read the ticket history, allowing it to identify recurring issues, check open and in-progress tickets, and provide a more efficient and personalized experience.
For example, if a customer has an issue that was previously reported, the agent can access past records, understand the context, and respond more quickly and accurately, without the need to repeat unnecessary steps.
Connect the AI Agent with Applications
Inventory
Control stock in real time with traceability and warehouse management.
Purchasing
Optimize supplier orders with cost analysis and automatic replenishment.