1. Recitals
WHEREAS, BINHEX is in the business of hosting Odoo Software (the “Software”), on its Cloud Hosting platforms (on its server cluster infrastructure) or on its own facilities (Self-Hosting); and WHEREAS, BINHEX desires to provide its services to the CLIENT under the terms and conditions set forth in this Agreement; and WHEREAS, the CLIENT desires to receive the services from BINHEX under the terms and conditions set forth in this Agreement. NOW THEREFORE, in consideration of the foregoing, exchange of mutual agreement, benefit, and obligations, recognized in this Agreement.
1. Recitals
Provision of services of analysis, consultancy, training and development for the implementation of the open source software Odoo ERP and CRM Enterprise and Community editions through two modalities: Hours Pack and Deliverables by Binhex in the terms and conditions indicated below.
3. Methodology
Sobre información más detallada sobre la metodología de trabajo, haciendo cliente en el siguiente enlace.
There are two ways to do the implementation process:
1.Hours Pack
This work modality for the implementation services can be carried out through a range of time determined by the following types:
Pack of 25hs: Projects that include all applications except Inventory, Accounting and Manufacturing.
Pack of 50hs: Projects that include all applications including Inventory, Accounting and Manufacturing.
Pack of 100hs: Projects that include all applications including Inventory, Accounting and Manufacturing and customizations.
Pack of 200hs: Projects that include all the applications including Inventory, Accounting and Manufacturing, customizations and development of new functionalities.
2. Deliverables
A consultant specialized in Odoo will analyze the project before starting it, to determine the feasibility of the work and its costs. This service is called "Process Audit" and must be quoted before starting. The consultant will analyze all the areas of the company, getting to know all the people responsible for them and will generate a document where an action plan will be proposed to define the execution processes for each of the detected needs. Delivery times and budget will be agreed for each deliverable..
3.- Acuerdo Kit-Digital
El desarrollo se realizará siguiendo los lineamientos de los acuerdos de Kit-Digital y los clientes deben de cumplir los siguientes compromisos.
4. Classification of services
They are defined according to the following categories:
1. Analysis
Functional and organic analysis inherent to development projects and other jobs with a qualified profile.
2. Consulting
Execution of certain jobs of highly specialized and/or qualified profiles, training, advanced analysis, project management and direction, etc.
3. Development
Custom development, creation of new functionalities, installation of new modules or applications. Training on the functionalities installed to the corresponding personnel.
A guarantee period of 90 calendar days is established, from the date of the start of production of the new functionalities developed in the client's instance. If the Client does not notify Binhex of the existence of a malfunction of the new application or development during the referred period, it will be considered that he is satisfied in all aspects with the operation of the Addon, module or application developed, renouncing, from then on, to any claim based on the exposed guarantee.
This guarantee will be valid as long as the Client makes use of the Addon, module or application developed in accordance with the technical specifications made by the Binhex work team.
4. Condiciones de los servicios
No Soliciting or Hiring
Except where the other party gives its consent in writing, each party, its affiliates and representatives agree not to solicit or offer employment to any employee of the other party who is involved in performing or using the Services under this Agreement, for the duration of the Agreement and for a period of 12 months from the date of termination or expiration of this Agreement. In case of any breach of the conditions of this section that leads to the termination of said employee toward that end, the breaching party agrees to pay to the other party an amount of EUR (€) 30 000.00 (three hundred thousand euros)..Publicity
Except where notified otherwise in writing, each party grants the other a non-transferable, non-exclusive, royalty free, worldwide license to reproduce and display the other party’s name, logos and trademarks, solely for the purpose of referring to the other party as a customer or supplier, on websites, press releases and other marketing materials.4. Confidencialidad
Definición de "Información Confidencial":Toda información revelada por una parte (la "Parte Reveladora") a la otra parte (la "Parte Receptora"), ya sea oralmente o por escrito, que se designe como confidencial o que razonablemente deba entenderse como confidencial dada la naturaleza de la información y las circunstancias de la revelación. En particular, cualquier información relacionada con el negocio, asuntos, productos, desarrollos, secretos comerciales, know-how, personal, clientes y proveedores de cualquiera de las partes deberá considerarse confidencial.Para toda la Información Confidencial recibida durante la Vigencia de este Acuerdo, la Parte Receptora empleará el mismo grado de cuidado que utiliza para proteger la confidencialidad de su propia Información Confidencial similar, pero no menos que un cuidado razonable.La Parte Receptora podrá divulgar la Información Confidencial de la Parte Divulgadora en la medida en que la ley le obligue a ello, siempre que la Parte Receptora notifique previamente a la Parte Divulgadora la divulgación obligatoria, en la medida en que la ley lo permita.5. Protección de datos
Definiciones"Datos Personales", "Responsable del Tratamiento", "Tratamiento" adoptan los mismos significados que en el Reglamento (UE) 2016/679 y la Directiva 2002/58/CE, y cualquier normativa o legislación que los modifique o sustituya (en adelante, "Legislación de Protección de Datos").Tratamiento de datos de carácter personalLas partes reconocen que la base de datos del Cliente puede contener Datos Personales, de los que el Cliente es el Responsable del Tratamiento. Estos datos serán tratados por Binhex Systems Solutions S.L. cuando el Cliente así se lo indique, al utilizar cualquiera de los Servicios que requieren una base de datos (por ejemplo, los Servicios de Cloud Hosting o el Servicio de Actualización de Bases de Datos), o si el Cliente transfiere su base de datos o parte de la misma a Binhex Systems Solutions S.L. por cualquier motivo relacionado con el presente Contrato.Este tratamiento se realizará de conformidad con la Legislación sobre Protección de Datos. En particular, Binhex Systems Solutions S.L. se compromete a:(a) tratar los Datos Personales únicamente cuando y según las instrucciones del Cliente, y con la finalidad de llevar a cabo alguno de los Servicios objeto del presente Contrato, salvo que la ley obligue a ello, en cuyo caso Binhex Systems Solutions S.L. lo notificará previamente al Cliente, salvo que la ley lo prohíba ;(b) garantizar que todas las personas de Binhex Systems Solutions S.L. autorizadas a tratar los Datos Personales se han comprometido a mantener la confidencialidad ;(d) remitir sin demora al Cliente cualquier solicitud de Protección de Datos que haya sido presentada a Binhex Systems Solutions S.L. en relación con la base de datos del Cliente ;(e) notificar sin demora al Cliente cualquier tratamiento, revelación o acceso accidental, no autorizado o ilícito a los Datos Personales;(f) notificar al Cliente si las instrucciones de tratamiento infringen la Legislación de Protección de Datos aplicable, a juicio de Binhex Systems Solutions S.L.;(g) poner a disposición del Cliente toda la información necesaria para demostrar el cumplimiento de la Legislación sobre Protección de Datos, permitir y contribuir razonablemente a las auditorías, incluidas las inspecciones, realizadas o encargadas por el Cliente;(h) eliminar permanentemente todas las copias de la base de datos del Cliente en posesión de Binhex Systems Solutions S.L., o devolver dichos datos, a elección del Cliente, a la terminación del presente Contrato, con sujeción a los plazos especificados en la Política de Privacidad de Binhex Systems Solutions S.L. ;En relación con los puntos (d) a (f), el Cliente se compromete a facilitar a Binhex Systems Solutions S.L. información de contacto exacta en todo momento, según sea necesario para notificar al responsable de Protección de Datos del Cliente.
6.Implementation plan
The implementation plan for new functionalities and training is defined based on the Hours Packs or Deliverables that the CLIENT contracts with Binhex Systems Solutions S.L..
Hour Packs are contracted in advance in order to be available when needed. These hours have a unit price that varies according to the volume of hours contracted, the minimum being 25 hours. BSS will provide you with access to the portal where you will be able to check the dedicated time of your hour pack.
The Deliverables will be sent according to the action plan prepared by the dedicated consultant and accepted by the CLIENT.
These contracts are not considered effective until THE CLIENT has fully settled his account with Binhex Systems Solutions S.L.
7.Implementation time frame
Compliance with the implementation time frame is subject to:
The support that BINHEX receives from CLIENT’s staff in responding to information requests, coordinating for training activities, access to necessary data, etc.
The CLIENT’s or user’s disposition to adapt to the interfaces in each areas and the changes in the execution of the steps to complement the processes in the software. In the case of tailor-made development, if it is necessary to carry out an implementation process, the same will be proposed to meet the client's information and management needs. Custom developments will be compatible with the platform and the ecosystem of applications.
Software stability installed On-Premise (client's local server) will be the client's responsibility. BINHEX will not be responsible for cyberattacks, web intrusions, or activity that could partially or totally limit access to the applications or in general paralyze the implementation process, customization, and related activities of the process.
Further, BINHEX will not be responsible if CLIENT does not comply with the minimum technical specifications recommended for the installation and operation of the applications and the time that may elapse until these are adequate.
Displacements, accommodation and diets
Any displacement that is required to the client's offices to advance with the implementation process, will be billed, regardless of the means of transportation. If diets are required, they will be billed according to tickets. If accommodation is required, it will be billed according to the hotel rate.
9.Communication channels
To request communication with the professionals assigned to the projects, you can use the following methods: Email:
Customer Portal: Log in to your customer portal at binhex.cloud with your user account , if you don't have one, you can sign up.
Through email to your dedicated consultan
By phone: España: +34 822 17 92 67 - From Monday to Friday from 8am to 5pm (WET)
By phone: Estados Unidos: +1 305-686-8151 - From Monday to Friday from 8am to 5pm (EST)
10. Legal
Limitation of Liability
En la medida máxima permitida por la ley, la responsabilidad agregada de cada parte junto con las filiales que surja de o esté relacionada con este Contrato no excederá el 50% de la cantidad total pagada por el CLIENTE en virtud de este Contrato durante los 12 meses inmediatamente anteriores a la fecha del evento que dio lugar a dicha reclamación. Las reclamaciones múltiples no ampliarán esta limitación.En ningún caso ninguna de las partes o sus filiales serán responsables de daños indirectos, especiales, ejemplares, incidentales o consecuentes de ningún tipo, incluyendo, pero no limitado a, pérdida de ingresos, beneficios, ahorros, pérdida de negocio u otras pérdidas financieras, costes de inactividad o retraso, pérdida o daño de datos, que se deriven de este Contrato o estén relacionados con él, independientemente de la forma de la acción, ya sea en virtud de un Contrato, un acto ilícito (incluida la negligencia estricta) o cualquier otra teoría legal o equitativa, incluso si una de las partes o sus filiales han sido advertidas de la posibilidad de tales daños, o si una de las partes o sus filiales no cumplen su propósito esencial.Force majeure
Neither party shall be liable to the other for any delay in performance or failure to perform any performance under this Agreement when such failure or delay is caused by government regulations, fire, strike, war, flood, accident, epidemic, embargo, appropriation of property, or product in whole or in part by any government or public authority, or any other cause or causes, whether similar or different in nature, beyond the reasonable control of such party provided that such cause or causes exist. .Costs
Except as otherwise provided in this Agreement, each Party here to shall pay its own expenses in connection with the preparation of this Agreement, the performance of the provisions hereof, and the consummation of the transactions contemplated herein.Applicable Law, Jurisdiction, Attorney's Fees
This Agreement shall be governed by, construed, and enforced pursuant to the laws of the State of Florida, USA, without giving effect to its conflict of law provisions. Any judicial proceeding brought by either Party to enforce or interpret this Agreement or the Exhibits and Exhibits attached hereto, if any, shall be brought in the appropriate court in Miami-Dade County, Florida or in the District Court of the United States. for the Southern District of Florida. By executing and delivering the Agreement, each Party to this Agreement consents to the exclusive jurisdiction of the aforementioned courts and waives any objections to jurisdiction therein. The prevailing Party in any such proceeding shall be entitled to an award of its legal fees and costs incurred and at each and every level of a litigation and in any proceeding, including bankruptcy court.Assignment of the Agreement
Por BINHEXBINHEX podrá ceder el presente Acuerdo o los pagos adeudados, con o sin el consentimiento del CLIENTE. Por el CLIENTEEl CLIENTE no podrá ceder el presente Acuerdo sin el consentimiento por escrito de BINHEX.Contents of the Agreement
This Agreement sets forth the entire understanding of the Parties hereto with respect to its subject matter. It shall not be amended or modified, except in writing and executed by both Parties, and no provision hereof shall be waived, except by a written instrument duly executed by each of the Parties hereto. Any and all prior written agreements and understandings between the Parties with respect to the subject matter hereof, whether written or oral, are superseded by this Agreement.Unenforceable/severability clause
If any provision of this Agreement is found by a court of competent jurisdiction to be void or unenforceable, the remaining provisions of this Agreement will nonetheless be binding on the Parties with the same force and effect as if the unenforceable portion had been severed and deleted.Acknowledgment of Trades
The Parties acknowledge that: (a) this Agreement has been prepared after substantial negotiations between them; (b) each had sufficient time and opportunity to consult with counsel of their own choosing regarding the terms of this Agreement and the legal implications thereof; (c) this Agreement has been prepared, reviewed and studied without duress, fraud, duress or undue influence and without circumstances beyond the free will of the signatories; and (d) this Agreement is made expressly with each Party acting as an equal to the other Parties in negotiating the terms hereof and, accordingly, any rules of interpretation to the effect that any ambiguity shall be resolved against the drafting party shall not be used in the interpretation of this Agreement.Notices
Toda notificación, solicitud, demanda, oferta, pago o comunicación realizada en virtud del presente Contrato se considerará efectuada y entregada a todos los efectos si se realiza por escrito y si: (a) se entrega personalmente o por servicio de mensajería o entrega, en el momento de dicha entrega; (b) si se envía por correo certificado o certificado de los Estados Unidos, con franqueo y gastos pagados por adelantado, dirigido al destinatario previsto, a la dirección indicada a continuación en este Acuerdo, en el momento en que el destinatario previsto o su y/o si el agente firma o ejecuta el recibo; y (c) si se entrega por correo electrónico a las siguientes direcciones de correo electrónico como se indica a continuación:Para BINHEX a: Binhex Systems Solutions S.L.Calle Subida al Mayorazgo 13 Oficina 15-2 legal@binhex.cloudThe Parties may change the address to which notices are sent or delivered by giving three (3) business days prior written notice to the other Party. Thereafter, such new designated address shall be such Party's address for all notices required or permitted under this Agreement.Acceptance by the CLIENT
Los términos y especificaciones de este Acuerdo son satisfactorios y se aceptan por la presente.La persona que firma por cada una de las partes tiene autoridad para vincular a cada una de las partes a este Acuerdo.